Why Covid has made innovation ‘even more critical’

What innovation means to businesses has been completely flipped on its head by the pandemic. Overnight whole revenue streams ceased to exist, while new consumer needs raced to the top of the corporate agenda. Business models shifted, new products emerged and the...

H&M banks on customer loyalty to help turn around Covid losses

H&M group recorded a pre-tax loss of more than £100m in the first quarter of 2021, but has highlighted customer loyalty, sustainability and online as areas of growth. H&M group has pointed towards the ‘rapid’ growth of its customer loyalty programme as a sign...

Consumers looking to ‘move on’ from Covid as confidence lifts

A positive reaction to the Budget, coupled with the UK’s successful vaccine rollout and a roadmap for the end lockdown, is putting consumers in the mood to start spending their ‘accidential savings’. Well-received Budget measures and the continued rollout of the...